Privacy Policy (Ecommerce)

RICE GAMES WEB STORE

Last updated: November 14th 2025

This Ecommerce & Online Store Privacy Notice (“Ecommerce Notice”) explains how Rice Games Inc. (“Rice Games”, “we”, “us”, or “our”) collects, uses, and shares personal data when you visit or make a purchase from our website at www.ricegames.net, including our online store for physical and digital products (together, the “Store”).

This Ecommerce Notice supplements our main Privacy Policy for Shujinkou (the “Main Privacy Policy”) available at https://www.ricegames.net/privacy. Capitalized terms used but not defined here have the meanings given to them in the Main Privacy Policy.

If anything in this Ecommerce Notice conflicts with the Main Privacy Policy in relation to Store activities, this Ecommerce Notice will apply to those Store activities.

1. Who We Are

For the purposes of applicable data protection laws, including the EU/EEA and UK General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act / California Privacy Rights Act (“CCPA/CPRA”), Rice Games Inc. is the Data Controller of the personal data collected through the Store.

Company: Rice Games Inc.
Representative: Julian Rice
Email: contact@ricegames.net

Our full contact details and additional information about our role as Data Controller are set out in the Main Privacy Policy.

2. Scope of This Ecommerce Notice

This Ecommerce Notice applies when you:

  • browse products on the Store;
  • place an order for physical products (for example, books, discs, merchandise);
  • place an order for digital products (for example, downloadable soundtracks, digital artbooks, or other digital content);
  • create or use a Store account;
  • sign up for email marketing related to our products; or
  • contact us about an order or the Store.

It does not replace the Main Privacy Policy, which continues to apply to your use of the Shujinkou video game and any other Services described there.

3. Personal Data We Collect Through the Store

When you interact with the Store, we may collect the following categories of personal data, in addition to the Usage Data and categories already described in the Main Privacy Policy:

3.1 Identity and Contact Information

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Phone number (if provided)

3.2 Account Information (Store)

If you create a Store account, we may collect:

  • Username / login identifier
  • Encrypted password or credentials
  • Account preferences (for example, saved addresses, language preferences)
  • Order history associated with your account

3.3 Order and Transaction Information

When you place an order in the Store, we collect:

  • Products or services ordered (including physical and digital products)
  • Order number and purchase date/time
  • Subtotal, taxes, discounts, and total amount due
  • Currency and payment status (paid, refunded, etc.)
  • Chosen shipping method and delivery instructions
  • Download eligibility and license information for digital products

3.4 Payment Information

We use third-party payment processors to handle payments. Depending on the chosen payment method, they may collect and process:

  • Cardholder name
  • Payment card details (card number, expiration date, security code)
  • Billing address
  • Limited transaction identifiers, tokens, or authorization codes

We do not store or have direct access to full payment card numbers or security codes. That information is handled by our payment processors in accordance with their own privacy and security practices.

Our third-party payment processors:

3.5 Delivery and Shipping Information

To deliver physical products, we may collect:

  • Shipping address and contact name
  • Phone number / email address for delivery notifications (if provided)
  • Shipping provider, tracking number, and delivery status
  • Customs information where required by law (for example, country of residence, contact details on customs forms)

3.6 Communications and Support

If you contact us about an order or the Store, we may collect:

  • The content of your messages and support requests
  • Any attachments (for example, screenshots or order confirmations)
  • Technical metadata (date/time, IP address, browser type)

3.7 Technical and Usage Data (Store)

When you visit or use the Store, we automatically collect certain information using cookies and similar technologies, such as:

  • IP address and general location (city/country level)
  • Browser type and settings
  • Device information (device type, operating system)
  • Pages visited, products viewed, items added to cart
  • Referring URLs and timestamps

This technical data helps us to operate the Store (for example, keeping items in your cart) and to improve performance and security.

3.8 Marketing and Preference Data

If you opt in to receive marketing from us, we may collect:

  • Your marketing preferences (for example, email newsletters)
  • Records of whether you opened or clicked on marketing emails (where allowed by law)

You can change your marketing preferences or opt out at any time by using the unsubscribe link in our emails or by contacting us.

4. How We Collect Personal Data

We collect personal data in the Store:

  • Directly from you – for example, when you place an order, create an account, or contact us;
  • Automatically – through cookies, pixels, and similar technologies when you browse the Store;
  • From third parties – for example, payment processors, fraud-prevention providers, shipping carriers, and analytics providers that help us process your transactions and operate the Store.

5. Why We Use Your Store-Related Personal Data (Purposes and Legal Bases)

We use Store-related personal data only when we have a lawful basis to do so under applicable data protection laws. Typical purposes include:

5.1 To Process and Fulfil Orders

  • Processing your orders, payments, and refunds
  • Delivering physical products and digital downloads
  • Providing order confirmations, invoices, and transaction notifications
  • Managing pre-orders or backorders

Legal basis (GDPR): Performance of a contract with you or steps taken at your request before entering into a contract.

5.2 To Provide and Manage Store Accounts

  • Creating and maintaining your Store account
  • Allowing you to view order history and saved details
  • Enabling features such as saved addresses or wishlists

Legal basis (GDPR): Performance of a contract and/or our legitimate interests in providing a convenient and secure Store experience.

5.3 To Provide Customer Support

  • Answering questions about orders and products
  • Handling returns, exchanges, and warranty claims
  • Resolving technical or payment issues

5.4 To Prevent Fraud and Protect the Store

  • Detecting and preventing fraudulent transactions or abuse
  • Verifying identity where necessary
  • Protecting the security of our systems and the Store

5.5 To Send Service and Product-Related Communications

  • Order confirmations, shipping updates, and service messages
  • Important changes to our terms, policies, or Store functionality

These are not marketing messages and you generally cannot opt out of them while you have an active order or account, because they are necessary for the Store to function.

5.6 To Send Marketing Communications

  • Sending emails about new products, promotions, and news related to our games and merchandise
  • Customizing marketing based on your past purchases or interests, where permitted by law

Where required, we will obtain your consent before sending marketing communications, and you may withdraw your consent at any time.

5.7 To Comply with Legal Obligations

  • Keeping records for tax, accounting, and audit purposes
  • Responding to lawful requests from public authorities
  • Complying with consumer protection, e-commerce, and product safety laws

5.8 To Improve the Store

  • Analyzing Store usage and performance
  • Developing new features, products, and services
  • Measuring the effectiveness of our Store layout, promotions, and campaigns

6. Digital Products and Downloadable Content

When you purchase digital products (such as soundtracks, digital artbooks, or other downloadable content):

  • We use your email address and/or Store account to provide download links, license keys, or access codes.
  • We may record download counts, activation status, and device identifiers where necessary to prevent abuse and maintain license integrity.
  • We may send transactional emails related to digital products, such as updated files, critical bug fixes, or important compatibility notices.

We do not use any technical controls for digital products that would access files on your devices other than what is strictly necessary to deliver and validate the purchased digital product.

7. Physical Products, Shipping, and Fulfilment

For physical products:

  • We share your name, shipping address, and contact details with shipping carriers and fulfilment partners solely to deliver your order and provide tracking.
  • We may include your details in customs documentation where legally required.
  • Shipping providers process your data in accordance with their own privacy policies; we encourage you to review those policies where relevant.

We do not authorize shipping providers to use your personal data for their own independent marketing.

8. Payment Processing

We rely on third-party payment processors to securely process payments. When you make a payment:

  • Your payment information is sent directly to the payment processor via encrypted connections.
  • The processor may share back with us: a tokenized payment method, limited card details (for example, the last four digits and expiration date), and the payment status.
  • We use this information to verify that your payment was successful, issue refunds, and prevent fraud.

Please refer to the payment processor of your choice’s privacy policy for more information on how they handle your personal data.

9. Cookies and Similar Technologies in the Store

The Store uses cookies and similar technologies to:

  • remember your cart and checkout progress;
  • keep you logged in to your Store account;
  • understand how visitors use the Store, so we can improve it;
  • support security and fraud prevention; and
  • where permitted, deliver and measure the effectiveness of promotions and ads.

Where required by law (for example, in the EU/EEA or UK), we will request your consent before using non-essential cookies, and you can manage your preferences at any time through your browser settings or the cookie banner / preferences tool we may provide.

For more details on analytics and advertising technologies, please also see the relevant sections in the Main Privacy Policy (for example, Analytics and “Do Not Sell My Personal Information”/CCPA sections).

10. How Long We Keep Store-Related Personal Data

We keep your Store-related personal data only for as long as necessary for the purposes described in this Ecommerce Notice, including to:

  • fulfil your orders and provide any applicable warranty or support;
  • comply with tax, accounting, and other legal obligations (which may require us to store certain records for several years);
  • resolve disputes and enforce our agreements; and
  • maintain accurate business and financial records.

When we no longer need personal data, we will either delete it, anonymize it, or, if that is not possible (for example, because the data is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

11. How We Share Store-Related Personal Data

In addition to the sharing described in the Main Privacy Policy, we may share Store-related personal data with:

  • Payment processors – to process payments, handle refunds, and prevent fraud;
  • Shipping and logistics providers – to deliver physical products, manage returns, and provide tracking updates;
  • IT and hosting providers – that host our Store and related systems;
  • Analytics providers – to help us understand how the Store is used (for example, website analytics);
  • Professional advisers – such as lawyers and accountants, where necessary to protect our rights and comply with obligations;
  • Authorities and regulators – when required by law or to protect our rights, users, or the public.

We do not sell personal information.

12. International Data Transfers

Because we operate globally and use third-party service providers, your Store-related personal data may be transferred to and processed in countries other than your own, including the United States. We will take appropriate measures to ensure that such transfers comply with applicable data protection laws, for example by using standard contractual clauses or equivalent safeguards where required.

The general information on international transfers in the Main Privacy Policy also applies to Store-related data.

13. Children’s Privacy

The Store is not intended for children under the age of 13, and we do not knowingly collect personal data from children through the Store. If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will take steps to delete it. The Children’s Privacy section of the Main Privacy Policy also applies to our Store.

If you believe a child has provided us with personal data through the Store, please contact us.

14. Your Rights

Your rights under GDPR (if you are in the EU/EEA or UK) and under CCPA/CPRA (if you are a California resident) – such as the rights to access, correct, delete, or obtain a copy of your personal data, and to object to certain processing – also apply to Store-related personal data.

You can exercise these rights using the methods described in the Main Privacy Policy (for example, by emailing contact@ricegames.net and following the verification steps described there).

15. Changes to This Ecommerce Notice

We may update this Ecommerce Notice from time to time, for example, to reflect changes in our Store, our products, or applicable laws. When we make material changes, we will:

  • update the “Last updated” date at the top of this Ecommerce Notice; and
  • take additional steps where required by law, such as notifying you by email or displaying a notice on the Store.

16. How to Contact Us

If you have any questions about this Ecommerce Notice or how we handle Store-related personal data, you can contact us at:

Email: contact@ricegames.net

You can also find additional contact details in the Main Privacy Policy at https://www.ricegames.net/privacy.